Hi, I’m Benedict Ewegbeje.

Overview

Connects, a mission-critical banking platform used across branches, struggled with fragmented workflows, inconsistent design, and usability barriers. Starting as an intern and continuing full-time, I led research and design across key workflows, including contextual dashboards, session management, account setup, and teller operations. I partnered closely with stakeholders to ensure every design improved usability, aligned with business goals, and supported branch-level operations.
Currently leading the redesign of sales management workflows.

Key Outcomes

• Standardized workflows across core areas—reduced task completion time by 40%
• Improved platform learnability—achieved a 95% task success rate in usability testing
• Unified design through the QUADS system—enhanced scalability and responsiveness
• Helped drive a UX-led transformation across business lines, gaining strong leadership support.

Overview

Fraud Analysts using the OASIS platform faced inefficiencies, accessibility barriers, and cognitive overload, slowing critical workflows and affecting decision-making accuracy. I led a comprehensive UI audit to identify usability gaps and recommend design improvements. I developed the audit framework, facilitated the process, collaborated on mock-ups, and used the project to validate and refine our new DesignOps practices. I also presented findings and strategic recommendations to senior stakeholders.

Key Outcomes

• Identified 44 usability and accessibility issues across 5 audit categories
• Delivered prioritized, actionable design recommendations and mock-ups aligned with business goals
• Addressed critical accessibility barriers and improved task efficiency for fraud analysts
• Validated new DesignOps processes through a live product audit
• Created a reusable audit framework for future evaluations

Overview

Without an established UX process, the team faced rework, misalignment, and designer burnout. I initiated and led the development of a DesignOps practice, introducing standardized workflows, design principles, and method-driven templates. These initiatives brought clarity to day-to-day operations, increased design consistency, and helped embed evidence-based, user-centered practices across cross-functional teams.

Key Outcomes

• Reduced design rework by 20%, saving ~2 weeks per project
• Established the Double Diamond as a shared mental model across teams
• Created method cards, research templates, and workflow checklists and tailored to project types
• Improved design quality and team consistency over time
• Earned leadership recognition for applying a science-based approach to UX

Overview

I led a comprehensive competitive analysis of ARGO’s QD2 platform to evaluate how its survey creation and reporting capabilities stacked up against industry leaders. From scoping through delivery, I owned the entire research process, synthesizing product, user, and market insights into actionable strategy. The analysis uncovered fragmented workflows and usability gaps, ultimately leading to a recommendation to merge QD2 with ARGO’s Customer Engagement tool to streamline operations and support long-term product consolidation.

Key Outcomes

• Benchmarked QD2 against 4+ leading competitors across key UX and functional criteria
• Identified fragmented workflows compared to competitors’ unified survey platforms
• Recommended merging QD2 with Customer Engagement to streamline survey creation, delivery, and reporting
• Delivered a detailed report and gap analysis that informed leadership’s product strategy discussions
• Positioned UX research as a driver for future product modernization

Overview

With limited user access and growing documentation demands, I began integrating AI into my workflow, not as a shortcut, but as a creative partner. I’ve used AI to simulate user behavior, co-develop research materials, and accelerate documentation. These practices have helped me extend my thinking, speed up experimentation, and evolve how I work across complex systems.

Key Outcomes

• Simulated users and workflows to explore edge cases and early usability patterns
• Collaborated with AI to ideate workflows, task logic, and interaction patterns
• Transformed long-form research guides into accessible, structured method cards
• Used AI to generate interview guides, simulate stakeholder objections, and synthesize early research
• Built scalable, repeatable workflows for research synthesis and concept development